Terms and Conditions

Terms  Net 30 days from date of invoice (for customers with approved credit). All accounts which become 60 days past due will be placed on a C.O.D. basis until account is up-to-date. Interest charges of 1 1/2% per month will be charged on Past Due Accounts. Any returned checks will have a charge of $35.00.  Credit Cards VISA, Mastercard and Discover accepted. New Accounts  Will be shipped C.O.D. until credit has been approved. COD Accounts  Customers misusing the "customer check" privilege will be placed on a Cash or Certified Check basis for all future shipments. Shipping F.O.B. Our Warehouse. All bus shipments will have a $15.00 handling charge. Minimum Order $25.00 (exclusive of transportation). Claims  All damaged or unacceptable merchandise must be returned to us within ten working days from shipping date on invoice in order to receive credit or replacement. UPS  All claims for damaged merchandise must be reported to UPS within 24 hours of delivery of shipment. We will try to assist you in any way possible. Truck  All claims for damaged merchandise must be made by the Consignee to the Delivering Carrier. We will try to assist you in any way possible. Return Policy Written authorization must be obtained from this office prior to return on merchandise. There will be a 20% restocking charge on all returned and unaccepted merchandise. Custom Orders Upon receipt of acceptable artwork, quantities needed, proper color placement and delivery date, we will be happy to give you a written quote. All prices, specifications and terms of sale in this catalog are subject to change without prior notice. We are not liable for any typographical errors in this catalog. Prices subject to change without notice. Effective Date: January 2009 Suggestions for providing engraving information: You can provide engraving information in your reply email or by attaching a Microsoft Word, Excel, or PDF Document. Whichever way is most convenient for you. Just type the information, line by line, in the order you would like it to read on the item. When we create artwork proofs, our goal is to stay as true to your instructions as possible, however our art staff is trained to arrange your engraving information so that it is centered and sized to best fit the shape of the selected item. We may alter the order in which your engraving appears, split lines or make other suggestions based on our experience with certain items. You will have the opportunity to review the proofs and make changes as needed. We will send revised proofs until the design meets with your approval. Here are some examples of how to arrange and send the engraving information for your order. Please feel free to contact us for assistance if you need help with an inscription or common phrases used in recognition. Example 1: Single award LOGO Presented to Richard Reynolds In recognition of your outstanding and dedicated service 2010 Example 2: Multiple recipients using the same exact award - only the names will change 2010 President's Club (Name) Recognizing superior sales results for 2005 LOGO Recipient list: 1. Philip Mai  2. Nick Scarmozzino 3. Jonathan Finney 4. Janet Kim Example 3: Multiple recipients using the different awards - include item number to specify engraving for each piece. Item # LOGO Award of Excellence 2010 Presented to Jennifer Mai Item # LOGO Rookie of the Year 2010 Presented to Richard Evans Item # 2010 Outstanding Leadership Award Presented to Raul Rivera In appreciation for your inspired and effective leadership in helping the Northwest Region achieve the highest customer satisfaction rating LOGO Example 4: Multiple lines of variable text - in this example the basic layout will be the same, but the recipient names, locations and dollar amounts will be changing on each award. Note: many customers choose to attach a separate Excel document when sending more complex variable information. LOGO (Name) (____) Region Outstanding Loan Production for 2010 $ ( __) Total Revenue Recipient list: Ralph Lauren, Central Region, $1,125,525 Eddie Bartlett, Southern Region, $3,182,189 Jack Frost, Western Region, $5,186,165 Link Sky, Northeast Region, $25,109,298